Shipping policy

Processing Time:

• All orders are processed within 3 business days (excluding weekends and holidays) after receiving full payment. You will receive a confirmation email once your order has been processed.

Shipping Methods:

• We offer standard shipping for all orders, unless specified otherwise. Expedited shipping options may be available for an additional cost.

Shipping Costs:

• Shipping costs are calculated at checkout based on your location and the weight of your order.

Shipping Time:

• Estimated delivery time is up to 20 business days. Please note that shipping times may vary depending on your location and external factors beyond our control.

Tracking Information

• Once your order has shipped, you will receive an email with tracking information. Please allow 24-48 hours for the tracking details to update.

 

Customs and Import Taxes:
• Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Lost or Damaged Items:

• We are not responsible for lost or damaged items during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim.

Address Accuracy:

• Please ensure that your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Order Modifications:

• Once an order has been placed, modifications cannot be made. Please double-check your order before completing the purchase.

 

Holiday Shipping:

 

• During peak seasons and holidays, shipping times may be extended. We recommend placing your order well in advance to ensure timely delivery.

 

Contact Information:

 

• If you have any questions or concerns about your order or our shipping policy, please contact us at PuffDockinfo@gmail.com.